Privacy Policy

This Privacy Policy explains how Trusmile Labs ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from trusmilelabs.com (the "Site").

By using our services, you ("you" and "your") agree to the collection, use, and disclosure of your information as outlined in this policy. If you do not agree, please refrain from using our services.

Changes to This Privacy Policy

• We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.
• Updates will be posted on the Site, along with an updated "Last Updated" date.

Information We Collect

We collect personal information to provide our oral care products and services effectively. The type of information collected depends on how you interact with us.

1. Information You Provide

• Contact Details: Name, address, phone number, and email.
• Order Information: Billing/shipping address, payment confirmation, and order history.
• Account Details: Username, password, and login details (if you create an account).
• Shopping Preferences: Items viewed, added to cart, or added to wishlist.
• Customer Support Information: Details shared when you contact us for support or feedback.

2. Information Collected Automatically

We use cookies and similar technologies to collect information about your interaction with our Site, such as:

• Device and browser information
• Network connection details
• IP address and browsing behavior
• Site usage analytics (pages visited, time spent, clicks, etc.)

3. Information from Third Parties

We may receive information from trusted third-party vendors and partners such as:

• Service Providers: Payment processors, shipping partners, and IT/hosting services.
• Marketing & Advertising Partners: Analytics tools and advertising platforms used to understand performance and improve user experience.

How We Use Your Information

• Process orders, payments, deliveries, returns, and exchanges.
• Provide customer support and manage your account (if applicable).
• Communicate with you about orders, service updates, and important notices.
• Improve our products, services, and website experience.
• Personalize content and recommendations based on browsing and purchase history.
• Detect, prevent, and investigate fraud, abuse, or unauthorized activities.
• Send marketing communications, offers, and updates (you may opt out anytime).

Cookies and Tracking Technologies

We use cookies and similar technologies to help our Site function, analyze performance, and improve your experience. You can adjust cookie settings in your browser, but disabling cookies may affect Site functionality and performance.

How We Share Your Information

• Service Providers: Payment gateways, logistics and delivery partners, customer support tools, and technical service providers that help us operate our business.
• Marketing & Business Partners: Partners that help us deliver relevant advertising or measure campaign performance (where applicable).
• Legal Compliance: When required by law, regulation, legal process, or to protect our rights and safety.
• Business Transfers: In case of mergers, acquisitions, financing, or restructuring, your information may be transferred as part of that transaction.

User-Generated Content

Product reviews, testimonials, comments, or other content you choose to post may be visible publicly. Please avoid sharing sensitive personal information in public areas of the Site.

Third-Party Links

Our Site may include links to third-party websites or services. We are not responsible for their privacy policies, security practices, or content. Please review the privacy policy of any third-party site you visit.

Children’s Data

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can take appropriate steps to delete it.

Data Security & Retention

We use reasonable technical and organizational measures to safeguard your personal data. While no system is completely secure, we strive to protect your information. We retain personal information as long as necessary for order fulfillment, customer support, legal compliance, dispute resolution, and legitimate business operations.

Your Rights & Choices

Depending on your location, you may have rights to:

• Access: Request a copy of your personal data.
• Delete: Request deletion of your personal data (subject to legal requirements).
• Correct: Update or correct inaccurate information.
• Restrict Processing: Limit how we use your data in certain circumstances.
• Withdraw Consent: Opt out of marketing communications or withdraw consent where processing is based on consent.
• Manage Preferences: Unsubscribe from emails or adjust cookie settings in your browser.

To exercise your rights, contact us using the details below. We may need to verify your identity before fulfilling certain requests.

Complaints

If you have concerns regarding our privacy practices, please contact us first so we can address them. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Data Transfers

We may transfer, store, or process your information outside your country of residence, including where our service providers operate. Where required, we use appropriate safeguards (such as recognized contractual protections) to help protect your information.

Contact Us

For privacy-related questions, requests, or concerns, reach out to us at:

📞 Phone/WhatsApp: +91 8178802071

📧 Email: contact@trusmilelabs.com

By using our services, you acknowledge and accept this Privacy Policy. Please review it occasionally for updates.