Shipping & Delivery Policy

This Shipping & Delivery Policy outlines how Trusmile Labs processes, ships, and delivers orders placed on trusmilelabs.com (the "Site"). By placing an order, you agree to the terms described below.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on Sundays or public holidays.
• During periods of high demand, order processing may take slightly longer. In such cases, we will keep you informed.

Shipping & Delivery Timelines

Delivery timelines may vary depending on your location and the courier partner.

• Metro & Urban Areas: Typically delivered within 3–6 business days after dispatch.
• Non-Metro / Remote Areas: May take 5–10 business days after dispatch.

Please note that delivery timelines are estimates and may be affected by factors beyond our control, such as weather conditions, logistics delays, or local restrictions.

Shipping Charges

• Shipping charges (if applicable) will be clearly displayed at checkout before you complete your purchase.
• Any promotional free-shipping offers will be subject to terms mentioned on the Site at the time of purchase.

Order Tracking

Once your order is shipped, you will receive a confirmation message/email containing tracking details. You can use this information to track the status of your delivery.

Incorrect or Incomplete Address

Please ensure that your shipping address and contact details are accurate and complete at the time of placing the order.

• Trusmile Labs is not responsible for delays or non-delivery caused by incorrect or incomplete address information.
• If an order is returned to us due to address issues, re-shipping may incur additional charges.

Damaged or Missing Packages

If your order arrives damaged, incomplete, or tampered with, please notify us within 48 hours of delivery.

Share clear images or videos of the package and products to help us investigate and resolve the issue promptly.

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Returns & Refund Policy

At Trusmile Labs, we take great care in delivering quality oral care products. Due to the nature of personal hygiene products, returns and refunds are subject to the conditions outlined below.

Eligibility for Returns

• Returns are accepted only if the product is received in a damaged, defective, or incorrect condition.
• Products must be unused, unopened, and in their original packaging.
• Requests must be raised within 48 hours of delivery.

Non-Returnable Items

• Opened or used oral care products
• Products damaged due to misuse or improper handling after delivery
• Orders placed incorrectly by the customer (e.g., wrong product selected)

Return Process

1. Contact our support team within 48 hours of delivery.
2. Share your order number along with images/videos of the issue.
3. Once approved, we will guide you through the return or replacement process.

Refunds

• Once a return is approved, refunds (if applicable) will be processed to the original payment method.
• Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider.

Replacements

In cases where a replacement is approved, we will ship the replacement product at no additional cost.

Cancellations

• Orders can be cancelled only before they are shipped.
• Once an order is dispatched, cancellation requests cannot be accommodated.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please reach out to us:

📞 Phone/WhatsApp: +91 8178802071

📧 Email: contact@trusmilelabs.com

By placing an order on our Site, you acknowledge that you have read, understood, and agreed to this Shipping & Returns Policy.